Why has PurpleBot deleted my excess images?
By Chris Cook, written 1499762299
PurplePort VIP members enjoy many valuable and time-saving features and benefits. One of these benefits is unlimited image uploads (so you can fill your portfolio with more of your beautiful work), whereas free accounts are restricted to a maximum of 15 portfolio images.
When your PurplePort VIP subscription expires, your account gets downgraded to a free account, and the maximum number of images your portfolio can hold is reduced to (the first) 15 images in your portfolio.
The rest of your photos (excess images) get temporarily deleted by PurpleBot. We'll keep hold of these images for six months, and you can restore them if you upgrade to PurplePort VIP within this time.
However, if your account is downgraded for more than six months, these images are permanently deleted, meaning they are gone forever.
FAQs
How do I get my deleted images back?
If you upgrade to PurplePort VIP within six months, your images get automatically restored.
How will I know that my PurplePort VIP subscription is going to expire?
We'll notify you before this happens so you can upgrade to PurplePort VIP and avoid having your account downgraded.
Can I choose which 15 images will be displayed in my portfolio before my account is downgraded?
Yes. We notify you before your account is downgraded so you can rearrange your portfolio and decide which 15 images will be displayed first.
How do I see which images have been deleted?
You can see these images in your Deleted Images in Image Manager (you cannot restore them whilst you have a free account).
What happens to all of the loves and comments on my deleted images?
All of these are kept safe and will get automatically restored if you upgrade to PurplePort VIP within six months.
Will I get notified before my images get permanently deleted?
Yes. Before your images get permanently deleted, we'll let you know so you can upgrade to PurplePort VIP and restore them.
What happens to my FPIs that have been deleted?
If any of your Front Page Images (FPIs) get deleted, we'll keep them safe, and they will be automatically restored if you upgrade to PurplePort VIP within six months.
If I can't purchase a PurplePort VIP subscription, can I upgrade another way?
Yes. We understand that not everyone can afford a subscription, so we have a referral scheme on PurplePort that rewards you with 30 days of free PurplePort VIP for anyone you recommend to our service. As part of this scheme, we're also giving away $20,000 to the first person to refer 1000 USA customers.
In addition to our referral scheme, we have other ways to get PurplePort VIP for free, including participating in our Competitions or publishing your blog post on The Purple Blog.
I'm stuck and need help. What can I do?
We're here to help. You can contact us anytime by creating a support ticket from our Help & Support page.