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How do I leave a reference?

By Laura SJ F, written 1488451722.

Have you recently had a shoot with someone and want to tell everyone how it went? If so, then leaving a reference is the perfect way to do this.

Before we begin, if you need to find information specifically about the deposits/cancellation fees or late cancellations/no shows, don't forget to also take a look at these articles:

How to add a reference

Go to the member’s portfolio who you wish to leave a reference for and scroll down to the heading References near the bottom of the page. Click the button on the right hand side which says Add a reference. A pop-up window will appear asking you to enter the date of the shoot you and this member attended together and also type of reference you wish to add.

Date

You will need to add the date of the shoot using the calendar provided. If you have booked a shoot using your PurplePort calendar then the date of this shoot may already be automatically selected. Make sure you check that you have selected the correct date.

Reference details

There are three types of reference which you can choose from:

  • Cancelled with less than 72hrs notice
  • Did not show up
  • Showed up

Note: For the reference Showed up you also need to add whether you would recommend this member or not. This is a simple Yes or No option.

Types of reference

References should only be added to other member's portfolios for actual shoots attended or arranged, and where the date of the shoot is today's date or in the past. You cannot add a reference condoning your 'general experience' of someone. The shoot must really exist and not for a shoot that hasn't happened yet.

For more information about the rules surrounding references, please read References system & rules explained.

Cancelled with less than 72hrs notice

If someone has cancelled your shoot with less than 72 hours (3 days) notice then this is the appropriate reference to leave. Cancellations where more than 72 hours notice is provided do not require a reference because it is deemed that, however frustrating it may feel, there is still enough time to find a replacement for the shoot. 

Did not show up

This reference is for two types of scenarios:

  • Not showing up 
  • Cancelling with less than 24 hours notice (e.g. on the day of the shoot)

Showed up

This is the only reference where you can add whether you recommend someone or not. A simple Yes or No answer is required here.

  • If you choose No then you can simply click the button Add reference...
  • If you choose Yes then a small text box appears allowing you to write some personal feedback about the shoot and your experience with this member. Remember, this is only for positive feedback. If you use this option to write any negative feedback then your reference could be removed by the Admin Team. Once you've written your feedback click the button Add reference... 

Editing/deleting a reference

Once you have added a reference, you will then have 5 days where you can edit or delete that reference yourself. To do this, go to the reference and on the right hand side click the appropriate option from the following: Edit, Delete, and View images. After the 5 days has passed from the date you have left the reference, you will need to contact the Admin Team via support ticket in order to request that a reference is edited or deleted - we will only do this when circumstances demand it, we won't rewrite history for you.

See also...