What is a reply rate, and how does it work?
By Russ Freeman, written 1382091384
A reply rate determines how often a PurplePort member replies to new messages they receive. You can use it to see whether it’s worth messaging someone.
How to improve your reply rate
Follow the steps below to improve your reply rate:
- Click here to see which messages negatively affect your reply rate
- Reply to each message
After you reply to these messages, your reply rate will be 100%. You don't need to reply with anything complicated. It could be a simple “Thank you,” a word, a letter, a full stop, or just a character.
How your reply rate is calculated
Your reply rate is only affected by initial messages you have received between 12 months and seven days ago.
Some messages do not affect your reply rate, including:
- Messages older than 12 months
- Messages received in the last seven days
- A new message you have sent someone else
- A message you have already replied to
- Messages from inactive (deactivated or banned) accounts
Your reply rate will show as Always replies if you reply to all initial messages you receive between 12 months and seven days ago.
If you do not reply to all of these messages, your reply rate will be negatively affected (showing as anything from Mostly replies to Has never replied, depending on how much those messages affect your reply rate).
Where your reply rate is displayed
You can find your reply rate is in the Information box of your portfolio page. If you tap the reply rate on your portfolio page (or move the mouse cursor over it), you can see the exact response rate (e.g., 100%, 78.3%, etc.).
Your reply rate is also visible to all PurplePort VIP members when they view your report page (in the Additional information box) and at the top of the message pop-up when they send you a new message. Free accounts cannot see anyone else’s reply rates.
How to hide your reply rate
One of the many benefits of being a PurplePort VIP member is that you can hide your reply rate from your portfolio page (which means no one can see it):
- Go to General site settings
- Tick Hide your reply
- Click Update preferences
Your reply rate will still be displayed at the top of the message pop-up when a PurplePort VIP member sends you a new message, as this cannot be hidden.
Anyone with a free account cannot hide their own reply rate from their portfolio page).
FAQs
Do I always have to reply to every message I receive?
Your reply rate is only negatively affected by initial messages you have not responded to. So, when you reply to an initial message, it will no longer negatively affect your reply rate.
Do applications to my casting calls count against me if I don't reply?
They do because they are initial messages. If you don't reply to these messages, they will negatively affect your reply rate (even a simple reply saying "Sorry, not this time" is enough).
If you need to reply to multiple (or all) applicants to one of your casting calls:
- View your casting call
- Go to the grey cog and select View replies
- Select the applicants you want to reply to and click Reply to applicants
Do the messages I send to others count towards my reply rate?
If you send a message to someone, it does not impact your reply rate.
Do messages from inactive members count towards my reply rate?
Messages from inactive accounts (deactivated or banned members) do not count.
Do messages from people I have blocked towards my reply rate?
Messages from people you have blocked do not count.
If I delete a message, will it still count towards my reply rate?
Even if you delete an initial message you have received, it will still negatively affect your reply rate.
Can I improve my reply rate?
Yes! All you need to do is reply to all initial messages you receive.
I'm stuck and need help. What can I do?
We're here to help. You can contact us anytime by creating a support ticket from our Help & Support page.